Azal Home — Management Report

Total Requests0

Completion Rate0%

Avg Response—

Avg Resolution—

SLA Compliance—

Overdue0

Escalated0

Room Service Revenue0 EGP

Room Service Orders0

Average Check0 EGP

Guest Rating—

Open Requests0

Executive Summary

Run a report to generate the management summary.

Period Comparison

Operational Trend

Top Request Types

Top Problem Rooms

Recurring Room Issues

Maintenance Issues

Room Problem HeatmapDarker = more requests / overdue

Department Workload

Top Food & Beverage Items

Staff Performance & Order AccountabilityWho accepted, started and closed orders

User	Department	Accepted	Started	Closed

Lowest Guest Rating Categories

Low Reviews / Complaints

Room	Score	Comment	Date

Call RecordingsAdmin access · Reception, Operator & Room Service

From To Department

Dates follow the PBX clock. Select up to 31 days. Guest and room details appear as received from the PBX. Recordings become available after the call ends.

Date / Time	Caller / Guest	Department / Destination	Talk Time	Call Status	Recording

Notification Center

Guest Notifications Center

Send to all app guests, all in-house guests, or selected rooms.

Recent Broadcasts

Offers & Events

Create events, dining offers, spa deals, sports, and vouchers.

Featured Promotion — show first and larger in Guest App

Current Promotions

User Management

Order Permissions Accept Orders Start Orders Complete / Close Orders Mark Room Service Paid Leave all unchecked for View Only.

Username	Name	Role	Department	Permissions	Status	Actions

SLA & Escalation SettingsAdmin only — minutes

All Guest App Devices0

In-House Guest Devices0

Devices Without Room0

Guest Accounts

Admin-only guest CRM: verified emails, account dates, stays and requests.

Guest	Email	Verified	Mobile	Created	Last Login	Stays	Requests

Azal Rewards

Guest wallets and loyalty settings.

Program Active

Recent Transactions

Nubi · Voice AssistantAdmin only

Assistant display name Wake phrase

Guests can use the microphone in all supported app languages. Wake phrase detection depends on browser support and runs only after the guest enables it while the page is open.

Dynamic Hotel Content

Manage guest menus, services, quick actions, categories and items without changing code.

Select a service/menu from the left.

Staff Login

Azal Home — Management Report

Executive Summary

Change My Password

Reset Password

Order Permissions